Shipping and return policies for Anna Margolina

Shipping Info

Shipping Info

The Bandcamp store estimated shipping times for physical orders are sometimes not accurrate; certain locals can take longer than anticipated.

The artist endeavors to ship all physical products within 5 business days after receiving an order. Customers will be notified from the Bandcamp auto-message to their private email address when we have shipped your order. As this is an automated message it can sometimes end up in the 'junk/spam' filter, so please check that before emailing about status updates. While the artist does her best to avoid extra charges, she is not responsible for any import duties on orders.

Customers must provide a correct and up to date address in order to successfully receive physical goods. Should you provide incorrect address details and subsequently contact us after we have shipped your goods requesting us to resend the order to a new address, we will not be able to honor this as we have sent the order in good faith to the address on the system.

Furthermore, if you pre-order an album in CD/LP and your address changes before the release date, you must inform of any address changes before the release date. In this instance, we will not be able to ship another order to your new address; you must collect from your previous address. Therefore, Customers will not be refunded for their purchase if they provide an incorrect delivery address (either outdated or a mistake) and the order is never received. They will have to re-purchase the full cost of the item plus delivery.

Customers who do not collect their order from the post office due to a missed delivery attempt, resulting in the order being sent back to us, must repay the full cost of shipping in order for us to send the package again. If this is unacceptable we will refund you for the cost of the item only, but not for the original shipping charge as that is a cost we've incurred.

Customers who do not pay for any customs charges due on their package, in order to clear their package for delivery, resulting in the package being sent back to us, must re-pay for the full cost of shipping in order for us to send the package again. If this is unacceptable we will refund you for the cost of the item only, but not for the original shipping charge as that is a cost we've incurred.

Return Policy

Return Policy

The artist does not issue refunds for any reason other than faulty physical merch or digital file. Please note: minor scuffs/corner bends as a result of international shipping on the packaging of LPs/CDs cannot be refunded - please be assured that the artist sends everything in perfect condition in the highest quality packaging we can source.

The Refunds Policy does not apply to any Digital Album download unless there has proven to be an error or fault in the music data file supplied. If you are not able to play your music file due to a fault in the data file, please email mail@margolinamusic.com and get a new data file.

Customers will not be refunded for their CD/LP purchase if they provide an incorrect delivery address - either outdated or by mistake - via their Bandcamp account when they purchase a physical product. If the LP/CD is returned to the artist, they will have to inform the artist of the correct address and repay for the new shipping. Please note: a large majority of the time, physical products are never returned as a result of being shipped to an incorrect address.

Preview photos on this website may not match the finished product to 100% accuracy due to the nature of the manufacturing process of mixing colors when producing vinyl or other merch items. All preview merch photos are therefore only provided as a guide image and no returns will be issued for variances.

If customer purchases a physical item "by mistake" it must be returned to the artist at their full expense, and must be in perfect, resalable condition upon return, or no refund will be issued.